Refund policy

At Orivacart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return within 1 Day of receiving your order.

Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging.

  • All original tags (if applicable) must be attached.

  • Proof of purchase or order confirmation is required.

How to Request a Return

To request a return, please email us at taimooriqbal060@gmail.com within 1 Day of receiving your order.

If your request is approved, we will provide detailed return instructions. Items returned without prior approval will not be accepted.

Return Address:
Near Waris Khan Metro Station, Rawalpindi, 46000, Punjab, Pakistan.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 1 Day of delivery and include clear photos of the product. We will review your request and resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Personal care items that have been opened or used

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: taimooriqbal060@gmail.com